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The design thinking process has the potential to invigorate any community’s efforts in creating job-access transportation solutions. As you consider which design thinking activities and tools to incorporate into your community’s work, take some time to tap into the growing support network for learning about design thinking. Below is a listing of tools, websites, training, and more that can provide invaluable support.

ToolsDesign Thinking for Mobility

Stanford Use Our Methods

IDEO: Human-Centered Design Toolkit and Hear-Create-Deliver Methods

Books, blogs, and websites

Musings, a blog from Peer Insight

Ideas & Insights, a blog from Motiv Strategies

Service design in the transportation sector from Live/Work Studio

Designing for Growth: a design thinking tool kit for managers by Jeanne Liedtka and
Tim Ogilvie (Columbia Business School Press, 2011)

The Design of Business: Why Design Thinking is the Next Competitive Advantage
by Roger L. Martin (Harvard Business Press, 2009)

The Lean Startup: How Today’s Entrepreneurs Use Continuous Innovation to Create
Radically Successful Businesses by Eric Ries (Crown Business, 2011)

Managing Change: Design Thinking for Community Transportation from the Community Transportation magazine (Community Transportation Association of America, 2012)

Three Go-To Resources on Design Thinking from guest blogger Carolyn Jeskey (Peer Insight Musings blog, Nov. 4, 2013)


Design Thinking for Mobility, a training from the National Center for Mobility Management. For more information, contact Carolyn Jeskey.

Design Thinking for Mobility Training Nov. 20 and 21: Madison, Wisc., sponsored by the National Center for Mobility Management and the Wisconsin Association of Mobility Managers.